Last updated: 11th May 2021_

Purpose and Scope_

At TSP we recognise the challenges involved in operating buildings whilst living with the COVID-19 pandemic. Our priority is to take practical steps that reduce the risk of the virus entering and spreading throughout buildings under management. Unfortunately, we cannot guarantee that the virus will not enter any of our properties, but we will do our utmost to work with occupiers to hopefully keep it away.

The majority of our commercial buildings under management have remained open since the commencement of the pandemic, however most occupiers have worked from home. Occupiers are however utilising their properties and so it is our priority to ensure that all properties under management remain as safe as possible as more individuals return to the office.

It should however be noted that occupiers do have a responsibility for their employees and if you have not already done so, you should carry out an assessment of the risks posed by COVID-19 in your workplace as soon as possible.

With our residential properties, all properties have remained open and our priority is to maintain safe and clean communal areas.

This policy relates to the communal areas within the properties TSP manages and outlines the procedures in place for ensuring TSP minimise the risk of COVID-19 entering and spreading throughout these buildings.

Our Approach_

Our Property Management team, led by our Board of Directors, are following the steps below in maintaining safe and clean communal areas;

1. Strategy Development_

This step involves the full review of the communal areas of each property under management and includes the preparation of risk assessments and building action plans for each individual property.

The risk assessments and building action plans are prepared by our Facilities Co-Ordinator and Board of Directors, and take into consideration government guidance, property requirements and occupiers plans to
return to their workplace.

2. Implementation_

Where Building Managers are in buildings, they are fully briefed on the building action plan relevant to their property and are working with the Property Management team to implement the strategy developed.

Where there is no Building Manager on site, our Facilities Co-Ordinator and Property Manager are working together to implement the strategy developed with contractors and our team.

Strategies adopted will depend on the risk assessment and building action plan of the individual building and will include; social distancing, cleaning regimes and management of external parties.

3. Review_

The situation is continually changing and the risk assessments and building action plans implemented will need to be reviewed regularly to ensure they align with the latest requirements. There will be two elements within this stage;

  1. Review of government advice
    • The government has provided comprehensive advice to occupiers and our team will review the advice weekly, as a minimum, as well as any ad hoc
  2. Review of the property and its strategy
    • Occupancy rates of the commercial properties will vary over the coming months as staff return to their places of work. The alteration in numbers working in the building is likely to impact the steps implemented and our team will be reviewing occupation numbers and their anticipated impacts
    • This is a situation none of us have been in previously. We will all follow the guidance provided, however sometimes reality does not always match up to the plans. We will therefore ensure that all steps implemented are regularly reviewed to ensure that they are practical and serving their purpose.

The risk assessments and building action plan will therefore be reviewed weekly, as a minimum, to take these elements into consideration.

If any alterations are identified, these will be included within the property’s risk assessment, building action plan and the overall policy. The most up to date policy will be available on our website ( for all occupiers to review.

4. Communication_

It is fundamental for everyone to be working together. Our team will therefore maintain regular contact with all occupiers and the Head of Property Management will send an email with any updates to all occupiers when required.

The policy was distributed to all occupiers initially and the most up to date policy is available on our website

If there are any known cases within your demise, you must inform TSP as soon as possible at

It is important we hear from occupiers. Occupiers are on the ground and living with the steps we have implemented, and so we welcome feedback on issues or concerns occupiers may have, so we can make any necessary changes.

We also need to be kept updated on occupiers’ plans, to ensure the properties can safely accommodate all occupiers. Our team will therefore be in regular contact with commercial occupiers to understand their plans.

If occupiers have any concern in regards to COVID-19 at their property, we have a dedicated email address for all COVID-19 related matters to be sent to

Building Action Plans_

Each building’s action plan is based on the risk assessment and this policy, and addresses the practical steps to reduce the risk of the virus entering and spreading throughout buildings under management. The following elements are considered in all Building Action Plans;

Communal areas and associated risks_

Where possible, a one-way flow has been implemented through the communal areas entrances and exits defined via signage. If a one-way flow has not been possible, signage is provided to remind occupiers of social distancing advice.

Where occupiers have alternative means of access direct to their demise, this should be utilised to reduce footfall within main reception areas.

Car Park
Social distancing measures apply within car parks, so occupiers need to be mindful with accessing and using the car park. Intercoms, proximity readers and touch points are cleaned to ensure these areas are sanitised for motorists using the car park.

Crowd Management
Whilst every effort is made to ensure continuous movement, there may be times where this proves difficult, especially in areas of limited space. Occupiers are therefore asked to only use the communal areas for essential trips within the building and TSP shall keep occupiers informed of any peak times so busy periods can be avoided.

Signage and floor markers indicate where occupiers may need to queue in the event of waiting.

Cycle Store
Where there is a cycle store, cyclists are asked to maintain social distancing guidance and only one cyclist to be in the cycle store at a time. Where possible, cycle racks may be closed in part to allow social distancing.

Hand sanitiser and anti-bac wipes are available in cycle stores for occupiers to use.

Face Coverings
Where social distancing is not being adhered to, face coverings will be compulsory in communal areas. Signage is in place to remind all occupiers and visitors of this requirement.

Where tenants have alternative arrangements or access to a fridge, communal kitchens are closed for the foreseeable future. If alternative arrangements are not available, kitchens remain open, but access is restricted and the numbers of users permitted within the area defined by signage.

Where kitchens remain open, bins are either replaced with hand free sensor lids or lids have been removed.

Due to the size of lifts within our properties, the number of users of the lift at a time have been restricted and the recommended number of users is detailed in signage at each site. If there are more users than those recommended to enter the lift, it is recommended that occupiers are patient and wait for the next lift.

Occupiers are encouraged to use the stairs, for those who are able to use them.

Hand sanitiser is provided within the vicinity of lifts.

In buildings where reception desks are present, screens have been installed at the reception desks to protect staff, and reception staff are provided with PPE.

Hand sanitiser is available on the reception desk for staff and visitors.

Any furniture located within a reception area has been reduced to comply with social distancing and cleaned regularly.

Smoking Areas
Where smoking areas are present, occupiers are reminded to follow social distancing when using the smoking areas.

At all times occupiers should maintain social distancing when using the stairwell.

Where possible, a one way use of the stairwells has been implemented, however where this is not possible we recommend that occupiers are patient and wait to use the stairs in a manner that is in accordance with the social distancing recommendations.

In properties where ventilation systems are in place, the filters are monitored and managed in accordance to manufacturer instructions.

In order to keep social distancing recommendations, some urinals, wash hand basins and hand dryers, may be closed off where possible.

Occupiers are asked to close the toilet seat before flushing, as scientists have warned that particles can be spread through flushing and so could pose a risk to the transmission of the virus.

Where showers are present, they are cleaned within the usual regime, however anti-bac wipes and hand sanitiser are provided and users are required to wipe down the handles following use of the showers. Users are not permitted to leave any of their belongings within the shower area.

PPE for building staff and contractors_

Building staff are provided with PPE, including face masks and gloves.

All contractors instructed by TSP are required to provide and utilise their own PPE. If they are unable to provide PPE suitable for the job they are undertaking, they will not be permitted to enter the property.

Signage and wayfinding_

Signage is present throughout all communal areas to inform occupiers of the social distancing guidance adopted at the property and the recommended steps in place.

Floor stickers are used to mark communal areas to request occupiers comply with the social distancing guidance and signage is present at lifts to inform users of the number of users permitted.

Signage is also utilised within any communal WCs to remind occupiers to wash their hands for 20 seconds and indicate if any urinals, wash hand basins or hand dryers are out of use. Signage is also present in shower rooms and cycle stores to encourage users to use the anti-bac wipes provided.

At all hand sanitiser points, signage is present to remind occupiers and visitors to use the hand sanitiser present.

Cleaning and hand sanitisers_

Contact surfaces
Contact surfaces and surfaces that have the most use are a main focus within the communal areas. This includes door handles, handrails, entry points and lift buttons.

Deep clean
Where there are main reception areas and communal areas, a deep clean will be undertaken before the majority of occupiers return.

External cleaning
External cleaning will continue to be carried out as per usual, however any contact surfaces are cleaned more regularly.

Where resources allow, the frequency of cleaning within communal areas has been increased.

Hand sanitiser units
Hand sanitiser are provided at entrances, reception desks, within the vicinity of lifts, cycle stores and showers, and occupiers and visitors are encouraged to use hand sanitiser when moving around the property.

Anti-bac wipes are also available in cycle stores and showers for occupiers to use.

Managing external parties_

All contractors instructed are required to have policies implemented in line with current government advice to ensure safe working practices are adhered to.

If access is required to an occupied floor, contractors are required to wear full PPE before entering any occupied areas and will ensure the area is clear and sanitized before leaving.

Where possible, intrusive maintenance inspections will be completed outside of normal working hours to reduce physical contact with occupiers.

Occupiers are required to organise deliveries direct to their demise. Clear instructions must be provided to the delivery company. Packages cannot be left in communal areas.

Where there are communal post boxes, occupiers are required to collect their own post.

We recommend occupiers have an area within their demise to sanitise deliveries before being distributed and encourage occupiers to prohibit personal deliveries to minimise exposure from external parties.

In line with government advice, non-essential meetings should be conducted virtually to reduce the number of visitors to a property.

If a visitor is required to visit the property, occupiers are responsible to ensure they have received confirmation that the visitor is not experiencing any COVID-19 related symptoms or been in contact with anyone that has. They are also responsible to reiterate to visitors the steps in place at the building being visited.

When making arrangements with visitors, please ensure you provide detailed instructions to direct the visitor to your demise and prevent them from waiting in reception areas.

Occupier’s Responsibility_

As per the government’s advice, those who can work from home should work from home, if possible, and the minimum number of employees should be in the workplace.

For those who are utilising the properties under management, our team will be doing their upmost to ensure occupiers are provided with safe and clean communal areas, however the way in which occupiers manage their demise and employees/resident’s behaviour, especially in the communal areas, will have an impact. Everyone therefore needs to work together to assist in mitigating the spread of COVID-19.

The following steps should therefore be adhered to by occupiers;

  • Where possible, remain 2m apart
  • Where is it not possible to remain 2m apart, employees should work side by side or facing away from each other, rather than face to face, if possible
  • Where face to face contact is essential, this should be kept to 15 minutes or less wherever possible
  • Everyone should wash their hands frequently with soap and water for at least 20 seconds or use a hand sanitizer, especially when they get home, come into work, blow your nose, sneeze, cough, to eat or handle
  • Everyone should avoid touching their eyes, nose and mouth
  • Everyone should cover coughs and sneezes with a tissue, then throw the tissue in the bin and wash their hands
  • Those attending the property should only do so if they are well and no one in their house is self-isolating
  • Close contact with people who have symptoms should be avoided
  • Where possible, stairs should be used instead of lifts
  • Circulation space should only be used as circulation space and people should not loiter or meet within these areas

It should be noted that occupiers must still follow these steps even if they have recently received a negative test result or had the vaccine.

Process if an individual has COVID-19 symptoms_

As soon as an occupier is aware of an employee or tenant displaying symptoms of COVID-19, they must inform TSP immediately via

As soon as TSP have been informed, occupiers within the building will be informed via email and a deep clean will be instructed for the floor the individual resides.

Process if an individual has been diagnosed with COVID-19_

As soon as an occupier is aware of an employee or tenant being diagnosed with COVID-19, they must inform TSP immediately via

As soon as TSP have been informed, all occupiers within the building will be informed via email and a full deep clean of the property will be instructed. If required, the building may be closed immediately, and TSP will update occupiers of when they can safely return to the property.

In the event of more than one employee within their workplace having a confirmed case of COVID-19, it is the tenant’s responsibility to inform PHE of the outbreak. The tenant is also required to inform TSP, so that TSP can work with PHE and implement any recommended additional steps within the communal areas.

In the event of more than one tenant within a building having a confirmed case of COVID-19, TSP will report the outbreak to the local PHE health protection scheme and will work with them to implement any additional steps within the communal areas in addition to communicating all steps and additional information to all occupiers within the building.

Process if there is a National or Local lockdown_

In the event of a national or local lockdown, TSP will continue to review all instructions received from the government on the restrictions. Any required steps will be implemented within the properties in the lockdown area and the occupiers of those properties informed of these steps accordingly.

Next Review_

18th May 2021