FRONT OF HOUSE
Lead from front of house
Our Core to Floor® management strategy begins with Front of House, where exceptional service sets the tone for the entire building experience. Drive renewals and retention, and keep your buildings fuller for longer, with a strong and cohesive hospitality approach.
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TSP FRONT OF HOUSE
Hospitality-led service
First impressions matter. TSP train their entire organisation in discrete luxury hospitality, ensuring that we maintain standards, and most importantly offer a warm welcome, an empathetic mindset and a problem solving attitude.
We know, that a strong Front of House team is the difference when things go wrong.
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TSP FRONT OF HOUSE
AI-Driven Collaboration
We use AI to drive enquiries as close to the customer as possible. From sentiment tracking, to guiding tenants to self service answers, our Front of House team are supported by our HQ team as well as a tech stack to make them fast, accurate and timely.
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TSP ROOM SERVICE
Offer tenants services that will make them stay and pay
Tenants now have the flexibility to design their own management plans through TSP’s Room Service.
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TSP COMMUNICATIONS
The eyes and ears of your asset
Get ahead of issues, renewals and problems at your assets. Our Front of House teams hear and see everything, so that you don’t have to.
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Make front of house strategy your secret weapon
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Master your first impressions
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Maintain high building standards
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Solve issues rapidly
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Get ahead of important lease renewals
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Nurture building community
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Personalise tenant services
Why TSP?
TSP is committed to keeping your buildings Fuller for Longer. Over 15 years we’ve built our Core to Floor® Management Offering to optimise for that outcome. We believe a real estate manager should be innovative in attracting new tenants and exceptional at making them stay. That is the TSP way.
Whether you own a single commercial property, or manage a large portfolio. TSP is your partner for long term success.
Stay Fuller For Longer
Ready to take the first step towards doubling your demand, higher rents, better cashflow and a bigger investment valuation?
Simply click below and schedule a short 15 minute call with one of our experts.
Book a discovery call