Waterside’s Community
Connection Made Visible – Waterside’s Community Story
Islington, N1
93,000 SQ FT
A year ago, community at Waterside was occasional, with no consistent structure.
Today, engagement is more visible and part of the everyday building experience.
Over the past year, focus has been on strengthening the tenant experience.
Front of House, once inconsistent, has been transformed with a highly experienced TSP team member. Following RESOLVE Academy training, tenants now benefit from a more responsive and personable service.
“It’s been very easy to settle into the building thanks to the FOH support. Queries are handled quickly and nothing ever feels like too much trouble!”
At the same time, engagement is building more naturally.
A recent spring activation brought 50 tenants together at lunchtime, sparking strong interaction and interest in future events.
“This is amazing and such a nice idea… the perfect intro to other tenants and the building’s culture. Can’t wait for more!”
That momentum extends beyond events.
Tenants are promoting their businesses through newsletters and offering discounts, while simple touches like free samples at reception are creating moments of connection throughout the day.
What we are seeing now is a more connected environment, with tenants actively shaping the community.